About Us
The Brown Group RM focuses on changing a industry long in need of change.
Our clients call us when they have something pressing on their minds—whether it is a need to evaluate their credit operations, or achieve fast results on resolving delinquent accounts or a need to bring their collection staff up to speed on research and negoatiantions. They look to us for honest, objective, thoughtful, and experienced advice.
Our clients talk to us when they find themselves under pressure to deliver results. They call us in uncertain times. They talk to us when information is difficult to get and insights are scarce. They call us when they need to make decisions that will have major consequences for their people, their organizations, and their bottom line.
With our broad knowledge of credit and collection processes across industries, functions, and geographies, we speak our clients’ language. We understand their business.
We do this using these core principles:
Follow the top management approach
We find and solve the most critical and challenging problems. We take an overall, independent, and fact-based view our clients processes and procedures.
Bring innovations in management practice to clients
Our clients need new insight. We ask our people to bring their best thinking to our clients. We invest significant resources in building knowledge. We see it as our mission to bring this knowledge to our clients and we publish it for the benefit of business leaders worldwide and to force ourselves to think about what is next.
Build client capabilities to sustain improvement
We work with our clients as we do with our colleagues. We build their capabilities and leadership skills at every level and every opportunity. We do this to help build internal support, get to real issues, and reach practical recommendations. We bring out the capabilities of clients to fully participate in the process and lead the work after we have left.
Build enduring relationships based on trust
We earn our clients’ trust. We do this through our consistently superior service, our professional conduct, and our complete commitment. Each one of us is responsible for earning and keeping our clients’ trust with our individual behavior and the quality of our work. We care for our clients as people and organizations, even when we are not serving them.
2625 Piedmont Road NE, Suite 56-132
Atlanta GA 30519
(404) 806-1873 Telephone
(888) 779-6992 Toll Free
(404) 806-0443 Fax